Code of Practice
In offering these facilities members accept an obligation to the public and, in recognition of this obligation, adopt methods of trading that are wholly consistent with the public interest and give better consumer protection than is required by law. The code of practice has been drawn up by the Association to formalise these existing trading methods.
The code of practice has the support of all members. Any persistent breach of the code by a member shall be brought by the Secretary to the notice of the directors of the Association who shall deal with the case under the rules of the Association.
All members will display clearly - in their catalogues and websites the code of practice statement agreed by the Association, for the information of agents and customers. The code of practice statement is given at Appendix 1.
This Code should also be read in conjunction with relevant legislation, including:
- Supply of Goods Act
- Misrepresentation Act 1967
- Consumer Credit Act
- Consumer Protection Act 1987
- Data Protection Act 1988
- Trade Descriptions Act 1968
- Unsolicited Goods and Services Act 1971
- Consumer Protection (Distance Selling) Regulations 2000
- Electronic Commerce (EC Directive) Regulations 2002
- Sale of Goods Act 1979 (as amended by the Supply of Goods and Services Act 1982)
- The Sale and Supply of Goods to Consumers Regulations 2002
- Control of Misleading Advertisements Regulations 1988
- Unfair Terms in consumer Contracts Regulations 1994 and 1999
You can download our full code of practice in PDF format.
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